RRAQOZ
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Troubleshooting guidance

Resolve matching exceptions

Investigate differences among invoice, order and receipt evidence before payment approval.

FOR
Finance, Procurement, Receiver
OUTCOME
Use RAQOZ to investigate differences among invoice, order and receipt evidence before payment approval.

Before you begin

  • The affected organisation, record and user are known.
  • You can describe the expected and actual state without sharing credentials.

Guidance

  1. 1

    Open the exception and compare the invoice with the connected purchase order and receipts.

  2. 2

    Confirm whether the source record, delivery or invoice is incomplete or incorrect.

  3. 3

    Record the missing receipt, controlled correction or accountable override as appropriate.

  4. 4

    Keep unresolved differences visible and block informal workarounds.

Evidence RAQOZ retains

  • Matching result
  • Underlying order, receipt and invoice
  • Resolution or override history

Common issues

The problem continues after these checks.

Record the organisation, affected record ID, expected state, actual state and time, then contact support without sending passwords, one-time codes, bank credentials or confidential documents.

A workaround would bypass the control.

Do not use the workaround. Keep the blocked or exceptional state visible and escalate through the accountable product or support path.

Related articles

Resolve import errorsUse validation and row outcomes to correct a source file without creating partial uncertainty.Make a controlled correctionCorrect an error with an attributable event instead of erasing the earlier record.

Last reviewed 2 September 2026. Review against the current production release before relying on exact screen behavior.