RRAQOZ
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Troubleshooting guidance

Resolve import errors

Use validation and row outcomes to correct a source file without creating partial uncertainty.

FOR
Organisation administrator, Procurement, Finance
OUTCOME
Use RAQOZ to use validation and row outcomes to correct a source file without creating partial uncertainty.

Before you begin

  • The affected organisation, record and user are known.
  • You can describe the expected and actual state without sharing credentials.

Guidance

  1. 1

    Review required-field, format and mapping errors in the validation preview.

  2. 2

    Confirm duplicate handling matches the intended create, skip or update behavior.

  3. 3

    Correct the source file or mapping and validate again.

  4. 4

    Review the recorded row outcomes after import.

Evidence RAQOZ retains

  • Validation errors
  • Mapping and duplicate choice
  • Row-level import outcome

Common issues

The problem continues after these checks.

Record the organisation, affected record ID, expected state, actual state and time, then contact support without sending passwords, one-time codes, bank credentials or confidential documents.

A workaround would bypass the control.

Do not use the workaround. Keep the blocked or exceptional state visible and escalate through the accountable product or support path.

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Last reviewed 2 September 2026. Review against the current production release before relying on exact screen behavior.